Privacy Policy
Your privacy matters to us at TimberFieldCliff
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
TimberFieldCliff respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with importance and apply suitable technical and organizational safeguards to guard it. This covers safe data storage, encrypted messaging, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against new threats.
Your Privacy Rights
You hold significant rights concerning your personal data. In line with relevant laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us via the details at the policy's end. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver services and meet legal requirements. Retention times vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order records: around three years after the last service interaction
- Payment transaction logs: about seven years to satisfy tax and accounting rules
- Website analytics data: roughly two years for service improvement analysis
- Marketing preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how users interact with our site. Cookies enable us to store your preferences and assess site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies could impact how the site functions. For comprehensive details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only TimberFieldCliff and our site. We are not accountable for the privacy practices of outside sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy occasionally to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
TimberFieldCliff Privacy Team
Rose Garden Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within five business days.